Frequently Asked Questions

Delivery & Pickup Policy?

We offer delivery and pickup for an additional fee based on distance and order size. All items must be ready for return in the same condition at the scheduled pickup time.

Do I need to make reservations?

Yes, reservations are required to guarantee availability. We recommend booking as early as possible, especially for weekends and peak event seasons. Dates are secured once your deposit is received.

Is Rental Agreement Mandatory?

Yes. All rentals require a simple rental agreement to protect both parties. It outlines rental dates, responsibilities, and item condition expectations. It’s quick to sign and can be completed digitally.

What if I lose or Damage an Item?

Customers are responsible for any lost, stolen, or damaged items during the rental period. Charges will be based on repair or replacement cost. We recommend handling all items with care and keeping them secured during your event.

Do I need to pay a Deposit?

Yes, a deposit is required to secure your booking. The deposit is applied toward your total balance and helps reserve your date. The remaining balance is due 24 hours before scheduled drop off.

How far in advance should I book?

We recommend booking at least 2–4 weeks in advance. However, last-minute bookings may be available depending on inventory and schedule. Holiday and peak season dates fill up quickly.